Hotelity, a dynamic hospitality distribution company in the UAE, has appointed DGtal CYBERKOMS as their digital partner, to metamorphose their brand on the digital canvas. A B2B oriented brand, Hotelity provides clients with extensive expertise in food & beverages and housekeeping products. Their clientele includes Atlantis-The Palm, Burj Al Arab, Jumeirah, Hilton, Emirates Palace, Marriott, Starwood, The Address and many more.
DGtal CYBERKOMS, a UAE based digital solutions agency, was engaged with the responsibility of transforming the customer experience to greater convenience. S Roy, Managing Director, Hotelity, stated, “We wanted to provide a rich experience and empower our clients and prospects on the fastest growing medium of today-the digital channel. In the next couple of years practically everything will be moving onto the digital platform, and so we have begun our steps towards this digital transformation”.
“We are delighted to have partnered with Hotelity, and we are fully leveraging the opportunities of a mix of digital solutions, in order to accelerate the impact in a strategic way. I’m excited about shaping Hotelity's online presence into a case study for customer experience transformation, in its genre,” noted Deepak Gandhi, Founder of DGtal CYBERKOMS.
Hotelity's digital transformation exercise has begun in a phase-wise approach, with their existing digital asset being revamped as a first step.
Announcing the launch of the Phase 1 of www.hotelity.net, S Roy stated: “We sought an agency that not only understood the challenges of the B2B space but who could hand-hold & drive us, thereby helping justify our brand's online existence. Deepak comes with a proven track record of delivering innovative digital experiences to some of the finest brands. By entrusting our objectives to Deepak we are convinced that we have the right partner to be able to carry our digital transformation act efficiently and qualitatively. His agency DGtal Cyberkoms has demonstrated creative insights, digital expertise and a good understanding of our objectives”.
The website makes use of a great architecture, in a sleek design, portraying the essence of luxury.
"Customer decision journey has been our major focus and we have applied an 'outside-in’ approach to incorporating data, insights and technology. We are empowering Hotelity's users to find data quickly and easily,” added Deepak.
It’s the attitude that drives innovation, and this is apt for Hotelity, a brand that has emerged from a shell of renaissance, and on its path to a deliberate, modular and planned digital transformation journey.