Talabat, a food delivery platform in the MENA region, has entered a strategic partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communication.
This collaboration aims to revolutionize the food delivery landscape by enhancing customer safety and streamlining business communication through Truecaller's Verified Business Caller ID solution suite.
In an era where smartphone users are inundated with countless calls, Talabat recognizes the importance of providing a trusted, safe, and secure experience for its delivery personnel, restaurant affiliates, and customers.
With Truecaller's Verified Business Caller ID solution, Talabat can now enhance its phone-based communication by providing authentic brand identity, context, trust & safety. This empowers users to identify genuine business calls and significantly improve their communication experience.
Leveraging Truecaller’s Verified Business Caller ID solution, Talabat is keen to enrich the customer experience through verified and contextual business communication. By integrating elements such as brand name, logo, category name, verification tick, and a distinctive green badge, Talabat solidifies its unique presence as a consumer-centric brand in the Middle East and North Africa markets.
Speaking about the partnership, Priyam Bose, Global Head GTM & Developer Products, Truecaller, said: “Truecaller is synonymous with trust and safety in communication. We provide businesses with solutions that boost communication effectiveness, fortify their brand's reputation, and ensure safety while communicating with consumers. We are thrilled to partner with Talabat, empowering their restaurant partners and delivery personnel to offer a superior, efficient, and safer communication experience to their customers, from the moment of ordering to the delivery lifecycle.“
Hadeer Shalaby, Managing Director of Talabat Egypt, emphasized Talabat's dedication to seamless operations and customer satisfaction, and stated, "We strongly believe in the power of effective partnerships, and we are pleased to collaborate with Truecaller. This partnership aims to facilitate communication between our customers and delivery teams, ensuring the fastest and safest service possible."
